Rice Flow Privacy Policy
This page explains how Rice Flow and C2 TECH COMPANY LIMITED collect, use, disclose, and protect information when organizations, operators, and reviewers access the Rice Flow website, web application, dashboard, or mobile application.
Effective date
7 April 2026
Privacy contact
hello@riceflow.app
1. Scope
This Privacy Policy applies to public visitors, prospective customers, business users, and authorized operators who access Rice Flow through websites, dashboards, or mobile applications made available by C2 TECH COMPANY LIMITED.
If your organization deploys Rice Flow under a separate agreement, that agreement may contain additional data protection terms specific to your environment.
2. Information We Collect
Depending on the services and features in use, we may collect information directly from users, from connected devices, and from system activity generated while operating the platform.
- Identity and account information, such as name, work email address, organization, role, and login details.
- Operational content, such as moisture readings, alerts, incident notes, maintenance records, workflow actions, photos, and audit history entered by authorized users.
- Technical information, such as device identifiers, browser type, operating system, app version, IP address, crash diagnostics, and security logs.
- Contact details and business communications submitted through request-demo or support forms.
3. How We Use Information
We use information only for legitimate business and operational purposes related to providing, securing, supporting, and improving Rice Flow.
- Provide monitoring, alerting, workflow, reporting, and administrative functions.
- Authenticate users, enforce permissions, and maintain service security.
- Investigate incidents, troubleshoot errors, and monitor service performance.
- Respond to requests, provide customer support, and communicate service updates.
- Meet legal obligations, maintain records, and protect our rights, customers, and users.
4. Sharing and Disclosure
We do not sell personal information. We disclose information only when there is a valid business, contractual, or legal basis to do so.
- To the customer organization and its authorized administrators or operators.
- To infrastructure, analytics, communications, or support providers acting on our behalf under appropriate safeguards.
- To comply with applicable law, legal process, or enforceable governmental requests.
- To protect the security, integrity, or rights of Rice Flow, our customers, or the public.
5. Data Retention
We retain information for as long as needed to provide the service, maintain operational history, satisfy contractual requirements, resolve disputes, and comply with applicable law.
Retention periods may vary depending on the customer deployment model, the category of data, and documented operational or legal requirements.
6. Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.
No system can guarantee absolute security. Customers and authorized users are also responsible for protecting credentials, endpoints, and local device access.
7. User Rights and Choices
Subject to applicable law and contractual obligations, users or customer administrators may request access to, correction of, or deletion of personal data that we control.
Where Rice Flow acts as a processor or service provider for a customer organization, requests may need to be submitted through that organization first.
8. Children’s Privacy
Rice Flow is designed for business and operational use. It is not directed to children, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational practices. Material changes will be posted on this page with an updated effective date.
10. Contact
Questions about this Privacy Policy or data protection practices may be sent to hello@riceflow.app.
Controller / Operator: C2 TECH COMPANY LIMITED